How do I place an order with your company?

You many order directly from our website 24 hours a day 365 days a year.  You may also email your order if you cannot order on our website. We will contact you when we receive your order and will work with you to finalize your order if needed.  When ordering online make sure your contact information is up to date. We will need your name, billing and shipping address along with phone number, resale tax ID if located in Michigan and best way to contact you.  Please remember to include your color selection for each style.  Current availability is listed on the color page of our website:  http://thewoodenrosecompany.com/Colors1.htm

What is the difference between your company and the others?

That will be up to you to decide, but again- we look forward to the opportunity to work with you.  We take great pride in the service we offer and work with you to coordinate the right solution for your business goals.  You may select your colors and bunch quantities (we ask for a minimum five bunches per color).  Our accessories are all top quality.  We repackage all of our mixed cases and do our best to eliminate bent and defective roses.  Our order system will send you a professional invoice and complete tracking after your order ships. Our account managers are seasoned professionals in the wooden flower business.  We attend shows to give our customers an advantage on how to sell and display our products and so much more!

Why should I place an order with the Wooden Rose Company?

We take pride in providing a superior customer experience and we look forward to the opportunity to work with you.  We are the leaders in the wooden rose and flower industry. We have the knowledge to help you understand the business and to help you succeed. We answer email and phone calls as quickly as possible and stay in touch after you have place an order with us.

What is "your best price"?

Buying wooden roses on a "best price" basis is not recommended. Our pricing is competitive without sacrificing service! We are not the cheapest company selling wooden roses. We have been importing wooden flowers and selling wholesale for many years. We know the business, product, manufacturers and culture.  All wooden flowers are made overseas and any low price, mass produced product will have some percentage of defects.  The difference is how those defects are handled and how our customers expectations are addressed.  We will continue to be the leader based on customer service and look forward to the opportunity to work with you! 

Is pricing on your website?

Yes, pricing is available on our site by adding your items to your cart on our homepage.  If you have special needs, please feel free to e-mail us from our contact page.

Is there a minimum order requirement for your flowers?

For our small bud roses we have a 1 case minimum. This means you must purchase at least 100 bunches of roses ( 800 stems). For our semi open roses we have a 1 case minimum which is 90 bunches (450 stems).  We have a 1 case minimum for our full open roses which is 50 bunches (200 large, 100 small stems). We will also mix a half case of open and semi if you choose.  We have a 10 bunch minimum order requirement For our carnations. Most other companies have large minimum orders and charge much more for cases if you mix colors. We believe there is no reason to penalize a customer for testing the market with a smaller order. 

How do I place an order?

You may place orders via our website or by email.  The quickest way to order is online on our homepage.  For pricing or information not provided on this page, please click on the contact page to call us or send an email. Email is monitored during business hours Monday - Friday. 

Can I cancel my order?

In our continuing effort to provide our customers with quality service, the order process begins as soon as your order is confirmed either by email or phone. If you place an order that you wish to cancel, you must contact us within 2 hours of placing the order. We tend to process and ship orders very quickly.

I've ordered. Where is it?

Eager to get your roses, flowers and accessories? It's easy to check your order status. You will be emailed a tracking number the day your order ships. You can track your shipment by entering your tracking number on our shipping page or you can always email or call us. 

When is my credit card charged and do you extend terms or COD?

Your credit card is charged when you order online through our website.  We do not extend terms nor do we accept COD.
 

What's the shipping charge and can I pick up?

We do not offer will call ( pickup service). We are an online business and not open to the public.

We do not offer free shipping.  To keep shipping costs fair, we:

• We ship via FedEx, UPS and USPS.  Orders shipping to Canada will always be UPS. 
• Give you a choice of four shipping services in most cases (Commercial ground and home delivery is standard).
• Base your estimated charges on total weight, size and destination of each case.
• Combine items based on size and shape to eliminate as much "dead weight" as possible.
• You can be assured your cost is competitive.  We will give you the total shipping per item when we process your order.

We ship to:

• Street addresses only (sorry, no P.O. boxes)
• Military APO/FPO addresses (products over 35lbs cannot be shipped to APO/FPO locations - all other shipments are USPS) 
• All 50 states. We also ship to the U.S. Virgin Islands and Canada.

How are the flowers packaged?

Our rose buds measure 2"h x 1"w  and they are set on a 11" stem.  Our small roses are packaged in bunches/sleeves/packages of 8 flowers. The semi open roses (11"h stem and 2"h x 2"w bud)are sold packaged in bunches of 5 or 6 flowers and the full open roses (11"h stem and four 4" flowers and two 2" flowers.  Our large long stem roses (15" stem with a 3" bud)  are 6 to a bunch. The bunches are packed in cellophane and wire wrapped. Daisies (11" stem) are packaged 6 flowers per bunch. Lilies (11" stem and 5" flower) are packaged 4 flowers and 2 buds per bunch.  Peonies (11"stem 5" flower)are packaged 3 flowers per bunch

How are the carnation-like flowers packaged?

Our flowers are packaged in bunches of 20. There are 25 bunches in a case or 500 flowers. The bunches are packed in a plastic bag over the flowers. They are tied at two places on the stems. Each bunch contains 2 of the following colors: Fuchsia, Dark Blue, Yellow, Orange, Lime, Salmon Pink, Teal, Magenta, Cream and Dark Purple.

How is the Rose Oil, Sleeves and Onion Grass Packaged?

Our rose scented oil is packaged in a 0.5 ounce plastic clear dropper bottle without labeling so you can add your own private label. Our 50 pack of sleeves are 1.6 BOPP and come with a perforated bottom. The larger sleeves will fit 1 to 2 dozen roses and our single rose sleeves will hold between 1-6 roses. Our Grab-N-Go sleeves have a handle, sealed bottom and are branded in white with "Wooden Roses" and hold up to 3 dozen small bud roses.  Our faux onion grass is typically sold in a bunch of 100 units wrapped with a rubber band. Typically these items can be added in your case of roses. In certain cases, the additional weight may add to the shipping charges.
 

General wooden rose care and is it okay to have my wooden roses outside? 

Wooden roses are made of birch wood shavings and on occasion will appear split, this is a natural occurrence in fine thin wood. Wooden rose petals are attached with clear glue, if you notice some strings of glue, simply pull them off and the rose will be fine. On occasion you will have some roses that have the green stem unwrapped, we suggest using floral tape to repair.  You may clean your wooden roses with a duster or with a cool dryer on a low speed setting.  Our flowers are made of wood and are put through a dye process.  Please note that large open flowers are more susceptible to damage and are best for floral arrangers who are skilled with a hot glue gun.   It is best to store the flowers in a cool, dry place. Wooden flowers should be kept away from water and will fade in direct sunlight.  We do have customers who use them for outside events and ceremonies, but are fully aware of the affects of the elements.

What if I receive damaged product?

Wooden roses are a mass produced product that continues to have tremendous success.  When you order in bulk there will always be some  percentage of defective units.  It is important that you create your business with margins that cover damaged product.  In most cases, we will replace defective product however we check all orders before they ship in order to decrease any imperfections. If you receive defective product and want credit, we ask you to send back the product and we will send out replacements after inspection.

Why don’t you carry all the rose colors?

We keep our color and style availability current on our color page, so be sure to refresh your browser each time you visit our site.   Please email us for colors that aren't listed as "in stock" on the color page.